Practitioner Terms

Scope

These Practitioner Terms apply to practitioners, trainers, instructors, coaches, counsellors, psychologists, dietitians, nutrition professionals, wellness centres, clinics, organisations, and other service providers using WellnessHQ.

By creating a practitioner profile, submitting onboarding information, publishing a program, accepting a booking, uploading resources, or receiving payments through WellnessHQ, you agree to these Practitioner Terms.

Practitioner Status

Practitioners are independent service providers and are not employees, agents, partners, or representatives of WellnessHQ unless a separate written agreement states otherwise.

Practitioners are responsible for their own services, professional conduct, tax obligations, legal compliance, insurance, licenses, registrations, and client relationships.

Eligibility And Approval

WellnessHQ may require practitioners to provide information about identity, qualifications, certifications, experience, location, services, tax details, payment details, and supporting documents.

WellnessHQ may approve, reject, suspend, or remove practitioner accounts or program listings at its discretion, especially where safety, accuracy, trust, policy compliance, or legal risk is involved.

Profile And Credential Accuracy

Practitioners must ensure that all profile information, qualifications, licenses, certifications, program details, pricing, schedules, availability, images, testimonials, and claims are accurate, current, lawful, and not misleading.

Practitioners must not falsely claim to be doctors, psychologists, therapists, counsellors, dietitians, nutritionists, medical professionals, certified trainers, or licensed professionals unless they are legally entitled to do so.

Program Responsibility

Practitioners are responsible for:

• Designing and delivering safe and appropriate programs.
• Screening users where necessary.
• Explaining risks and participation requirements.
• Providing accurate schedules, locations, links, and resources.
• Maintaining professional boundaries and confidentiality.
• Complying with applicable professional and ethical obligations.
• Handling user questions, rescheduling, cancellations, and program changes responsibly.

Prohibited Claims

Practitioners must not make unsupported or misleading claims, including claims that a program:

• Cures, treats, diagnoses, or prevents disease unless legally authorised and properly substantiated.
• Guarantees weight loss, mental health improvement, recovery, transformation, income, or any specific outcome.
• Replaces medical care, therapy, counselling, emergency services, medication, or professional advice.
• Is endorsed, verified, certified, or guaranteed by WellnessHQ unless WellnessHQ has expressly confirmed this in writing.

Client Data And Confidentiality

Practitioners may receive personal data through WellnessHQ. Practitioners must:

• Use client data only for the relevant program, communication, support, and lawful purposes.
• Keep client information confidential.
• Not sell, misuse, spam, or unlawfully disclose client data.
• Protect client data using reasonable security measures.
• Delete or return client data where required by law, WellnessHQ policy, or user request.
• Immediately notify WellnessHQ of any suspected unauthorised access, breach, misuse, or disclosure.

Pricing, Fees, And Payouts

Practitioners are responsible for setting accurate prices unless WellnessHQ provides pricing controls or agreed pricing.

WellnessHQ may deduct platform fees, refunds, payment processing charges, taxes, adjustments, chargebacks, or other amounts before payout.

Payout timelines depend on payment provider settlement cycles, refund windows, fraud checks, compliance checks, and operational requirements.

Cancellations And Refunds

Practitioners must honour the cancellation, refund, and rescheduling terms displayed to users at the time of booking.

If a practitioner cancels, fails to attend, materially changes, or fails to deliver a program, WellnessHQ may process refunds, withhold payouts, recover amounts, or take other reasonable action.

Content License

Practitioners grant WellnessHQ permission to use practitioner names, profile information, program details, images, logos, bios, descriptions, and related content for operating, displaying, promoting, and improving WellnessHQ.

Practitioners confirm they have the rights to all content they submit.

Reviews And Testimonials

Practitioners must not create fake reviews, suppress honest reviews, incentivise reviews without disclosure, pressure users to leave positive reviews, or misrepresent testimonials.

Any testimonial or result claim must be truthful, not misleading, and supported where required.

Suspension Or Removal

WellnessHQ may suspend, restrict, delist, or remove a practitioner or program if WellnessHQ believes the practitioner has violated these terms, harmed users, made misleading claims, failed to deliver services, misused data, violated law, or created legal, safety, or trust risks.