Cancellation and Refund Policy

Scope

This Cancellation, Refund, and Rescheduling Policy applies to bookings made through WellnessHQ, unless a specific program page displays different terms before booking.

If a practitioner sets specific cancellation or refund terms for a program, those terms should be shown before payment and may apply to that booking.

General Booking Rule

Users are responsible for reviewing program details, schedule, format, location, price, practitioner details, and cancellation terms before booking.

User Cancellation

Unless stated otherwise on the program page:

• Cancellation more than 72 hours before the scheduled start time may be eligible for refund or rescheduling, subject to review and approval.
• Cancellation within 48 hours of the scheduled start time is non-refundable.
• Cancellation between 48 and 72 hours before the scheduled start time may be reviewed case by case, but is not automatically eligible for refund.
• No-shows may be non-refundable.

For multi-session programs, refunds may be prorated, denied, or handled according to the specific program terms.

Practitioner Cancellation

If a practitioner cancels a session or program, WellnessHQ or the practitioner may offer:

• Rescheduling.
• Credit toward a future session or program.
• Refund, where applicable.

If the practitioner cancels and no reasonable alternative is provided, the user may be eligible for a refund of the relevant paid amount, subject to payment provider timelines and deductions required by law.

Program Changes

Practitioners may need to change schedules, instructors, locations, formats, or content due to operational reasons. If a material change significantly affects the program, WellnessHQ or the practitioner may offer a reasonable alternative, credit, rescheduling, or refund where appropriate.

Platform Fee

WellnessHQ may charge a platform fee on paid bookings unless stated otherwise at checkout.

Platform fee refund treatment: platform fees may be non-refundable unless WellnessHQ approves a refund, the practitioner cancels without a reasonable alternative, or applicable law requires otherwise.

If no separate rule is displayed, refund of the platform fee will be handled at WellnessHQ's reasonable discretion and subject to applicable law.

Payment Processing Charges And Taxes

Payment gateway charges, bank fees, transaction charges, and taxes may be non-refundable where they are not returned by the payment provider or where applicable law does not require refund.

Refund Timeline

Approved refunds will be initiated within 5 business days after approval. The time taken for the amount to reflect in the user's account depends on the payment provider, bank, card network, UPI provider, or wallet provider.

How To Request Cancellation, Refund, Or Rescheduling

To request cancellation, refund, or rescheduling, contact:

Email: info@wellnesshq.in
Required details: name, phone/email, booking ID, program name, practitioner name, payment reference, and reason for request.

Abuse And Fraud

WellnessHQ may deny refund requests that appear fraudulent, abusive, repeated in bad faith, inconsistent with program terms, or contrary to applicable law.